Frequently Asked Qquestions

Q.1 What are the different types of rooms available in your hospital and what are the charges?

A.1 The rooms can be broadly categorized into 5 types : General, Semi Private, Special (A/C & Non A/C), Deluxe and Suite.

Suite Two well furnished rooms (one for attender) with an attached toilet; multi channel cable television, refrigerator and telephone with local call facilities.

Deluxe A large, well furnished room, with attached toilet, multi channel cable television, and telephone with local call facilities.

Special A well furnished room with attached toilet, multi channel cable television, telephone with local call facility.

Semi Special A four sharing room with two attached toilets; couch for each patient's attender

General ward Six to eight patients in a cubicle; and toilets in the wings of the ward

Q.2 What is a Day Care Ward?

A.2 The Day Care Centre is located on the Semi-private ward area of the hospital building, which is functional from 7:30 am to 7:30 pm. Patients who need to be observed for a short period of time after a diagnostic or therapeutic procedure can utilize this facility.

Q.3 After admission can the patient be transferred to a higher class?

A.3 Yes, but it is subject to availability. All charges shall be billed for the higher class from the date of admission.

Q.4 After Admission can the patient be transferred to lower class?

A.4 The patient can only be discharged after payment of all outstanding amounts, and re-admitted to the lower class.

Q.5 Are the charges different in the various types of wards?

A.5 Yes, the charges are different. The charges have been subsidized in the lower classes of wards

Q.6 What is the mode of payment acceptable?

A.6 Payments are accepted by Cash/Demand Draft/ and all Credit Cards

Q.7 Is my Mediclaim policy accepted at your hospital?

A.7 Yes it is. We have a tie-up with most third party administrators, by which we can extend a cashless facility to you. We would, of course, need a pre-authorisation from the third party administrator prior to your admission

Q.8 Do you provide Ambulance Services?

A.8 Yes we do. The Emergency Medicine Department (Extn: 5100) may be contacted at any time for you to avail of this facility. We also have a hotline giving you direct access. The number for you to dial is: 1056

Q.9 What are the visiting hours?

A.9 The visiting hours are as follows: • Afternoon: 1 to 2 pm • Evening: 5 to 7 pm

Q.10 How many passes do you issue?

A.10 We wish to restrict too many people visiting your patient in order to control the infection and noise. You will appreciate that we issue only 1 pass for general ward and special ward patients and 2 passes for ICU patients. This is in the best interests of your patient. The passes are to be surrendered at the Billing counter at the time of discharge

Q.11 Can I bring food from my house?

A.11 We do not allow food to be brought from outside in order to prevent infection. The bed charges are inclusive of diet charges. In special and deluxe wards, you can get food from the hospital dietary services for the relatives and attenders, which will be charged accordingly

Q.12 What are the timings for discharges?

A.12 A patient can be discharged at any time of the day or night. However, if discharged in the morning, the discharge formalities may require you to stay till 2 pm.

Q.13 How will I come to know my billing status or the amount of additional deposit I am required to pay?

A.13 In the case of patients admitted in ICU, a provisional bill is given every day. In the case of patients admitted to the other wards, the same is generated once in every two days. The patients can also ask the ward nurse or the ward clerk to provide the details. It shall be appreciated, if the same is settled within 24 hours.

Q.14 How do I get the Discharge Summary?

A.14 Your discharge summary will be given to you by your doctor.

Q.15 Can we buy medicines or consumables from outside?

A.15 Sorry, our pharmacy provides all the medicines and the consumables required for the patients

Q.16 PSG Hospitals is called a teaching hospital. Why is it so?

A.16 The hospital is affiliated to PSG Institute of Medical Sciences & Research, a medical college with both undergraduate and postgraduate courses, PSG College of Nursing, PSG College of Pharmacy and PSG College of Physiotherapy. The doctors and other professionals are therefore constantly updating their knowledge and skills. Being an academic institution, the treatment of a patient is based on a sound and scientific protocol. There are some wards to which patients are admitted for the purposes of teaching. However, the medicals as well as the students of the other colleges mentioned above are not involved in the treatment of any patient.